FAQ

 

IP-Based Telephony Services are quickly becoming the foremost way businesses and organizations communicate internally and with customers. A Hosted Cloud-Based Private Branch Exchange or Cloud PBX enables organizations of all sizes to perform voice calls via internet connection from Desktop Phone, PC or mobile devices, with a result of cost effective, reliable, scalable, secure and versatile communications for businesses and organizations.

The main advantage of a Hosted and Cloud PBX is that it allows your business or organization to treat voice communications as data; enabling you to manoeuvre towards truly unified business communications, unleash the remarkable potential of High Speed Fibre Internet Connectivity, and essentially diminish and reduce the total cost of telecommunications and call rates for local and international.

In today's fast-moving environment, businesses and organizations require flexibility in day-to-day operation. Employees require the capability to be able to work different office, home, or while traveling. Hosted & Cloud-based PBX allows your organization to attain mobility and versatility with effective cost while provide you with the scalable options.

Much like the other cloud-based technical service, assessing and exploring the value and quality differences of Hosted & Cloud PBX options can seem overwhelming for new users. At nuavox we've gathered a list of essential Hosted & Cloud PBX FAQ to arm you with accurate information on picking the suitable and future proof technology, features, service provider, while optimizing cost.

Private Branch Exchange (PBX) is a type of telephone system framework and infrastructure that establish call routes over various telephone lines. Throughout the years, PBX systems have advanced extensively, in which telephone system this day can encompass via physical hardware and software to route calls through SIP Trunk to provide telephone connectivity locally and internationally. PBX systems for enterprise and big organizations generally include features such as:
  • Automated Call Distribution (ACD)
  • Automated Attendant)
  • Interactive Voice Response (IVR)
  • Call Transfer
  • Audio Conference Call
Cloud PBX or Hosted PBX, is a software-derived Private Branch Exchange (PBX) that make call routing, transfer, audio conference, Automated Attendant, Interactive Voice Response (IVR), Voicemail-to-Email, iFax, and related functions happen for business and organization. The difference is, rather than owning and maintaining own On-Premise PBX Appliance, Cloud PBX is fully managed and hosted at a vendor's facilities whereas professionality is at its best. Hosted & Cloud PBX vendor maintains the servers and software, whereas organization voice communications are provided through data & internet connectivity.
On-Premise PBX system which is owned, operated, managed, and maintained by business and organization. Upon organization's needs, an enterprise grade On-Premise PBX System typically come with Call Centre, CTI integration with Customer Relationship Management (CRM). Administration and Management of On-Premise PBX system typically maintained by own staff or vendor depending on Service Level Expectation. While Hosted & Cloud PBX is a managed cloud service delivered by service provider. Businesses and organizations are free from hassles of the management, maintenance, and optimization of their voice communications needs, and minimizes the necessity for internal staff, hence a cheaper cost.
In general, businesses & organizations able to attain significant cost advantage with Hosted & Cloud PBX comparing to On-Premise PBX solutions. In most cases, business and organization saves 50% - 70% with Hosted & Cloud PBX. These cost savings are achievable because Hosted & Cloud PBX Service Providers will provide low start-up costs, affordable add-on features, better reliability and security, the ability to scale your business on per phone extension basis without having to buy equipment such as appliance, server, phone, gateway and etc.
If you would like to use Hosted & Cloud PBX, the investment cost is near to zero, as customer typically only need to pay for setup and installation charges based on the organization size and number of phone extensions. For equipment such as VoIP Phone Additional factors that influence the value of cloud-based PBX include The cost of your organization's cloud PBX investment will vary primarily based on the size of your organization and number of phone lines. Additional factors that influence the cost of cloud-based PBX include: