Looking For More Advanced Call Centre Features?

Jive has partnered with inContact to provide an enterprise-grade call center solution that includes:

Outbound Dialer

Advanced Reporting

Omnichannel Integration

Easily Manage Customer Relationships

Maintain a high level of customer service satisfaction and customer retention with Jive’s customer relationship management (CRM) integrations. Evaluate call wait times and how calls are handled in real time, so you can quickly resolve any issues that come up.

Call Centre Features

 
  • Advanced Ring Strategies
  • Agent Login/Log out
  • Custom Queue Hold Message
  • Custom Queue Hold Music
  • Escape from Call Queue
  • Pre-Call Announcement
  • Queue Call Barge
  • Queue Call Recording
  • Queue Call Spy
  • Queue Call Whisper
  • Report Caller Hold Time
  • Unlimited Call Queues
  • Wait Time Announcement

Great For Productivity

Real-Time Queue Reports

Stay on top of your contact center and staffing priorities with Jive’s real-time queue reporting. Know how many agents are on calls, measure their active talk time, and track current calls in queue.

Agent Summary Report

Better train and reward your employees through Jive Contact Center’s agent tracking reports. Track your agents’ totals, as well as aggregate statistics for selected queues, date ranges, and specific agents.

Life Status Wallboard

Publicly display real-time information related to your call center’s performance with Jive Contact Center’s wallboards. Refine which queues are displayed on the wallboards using the queue selector.

Why Choose Nuavox?

 

With excellent voice quality, an easy-to-use interface, and 99.999% uptime, Jive Contact Center is one of the leading call center solutions in the industry. Plus, our excellent customer service and 24/7 support means you can rest easy knowing our specialists are always on hand to answer your questions and resolve any issues.